Shipping & Delivery
All of our regular item orders will be processed within 2-5 business days of purchase. Delivery time frames may range depending on the item ordered and your delivery address. Weekends and local holidays do not count as business days. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Do you ship to my Country?
At present, we provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does it take for an order to arrive?
We have warehouses all over the world. If the product warehouse for the order happens to be in your country, then the shipping time is about 3-7 days. If it is shipped from a warehouse in another country, It usually takes about 10-25 business days for standard shipping, when the logistics tracking number comes out.
Our team will continuously update your tracking status and send you a notification email. Please contact us at firstname.lastname@example.org if you have any questions about delivery time.
***Please be advised that there are factors that may affect the delivery time frame such as, but not limited to, extreme weather conditions, customs clearance, human error, large volumes of order, peak season, customizations to the product that are needed, or holiday seasons. Rest assured, our team will work hard to always ensure your Order gets to you ASAP. Besides, we encourage our customers to allow ample time for delivery as well as unplanned delays.
How much is shipping?
The product price does not include shipping costs. The online system will generate a shipping quote for your order.
How long will I have a Tracking Number?
The process of stocking and packing normally takes 2 to 5 business days. When this is completed, you will receive a Shipping Confirmation email, which contains your tracking information.
You can check more details on your order with tracking number here:
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at email@example.com and we will do our best to help you out.
My tracking says “Label Created, Not Yet In The System”, what does it mean?
For some shipping companies, it might take 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at firstname.lastname@example.org.
Can I change my shipping address after I place my order?
For a change of shipping address after your order has been placed, please let us know ASAP at email@example.com so we can make the change.
We process the orders in the next day so that we can ensure your item(s) get to you as fast as possible. Therefore, any changes to your order (size, color, shipping details, etc) must be submitted via our support email within 12 hours from purchasing time of the same day.
We can NOT be liable for orders where the customer has entered the wrong shipping address during checkout. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges (if any).
Therefore, please double check your order receipt to ensure the address you entered during checkout is correct. As you can hopefully understand, we can't resend returned items for which the customer entered an incorrect shipping address.
I never received an order confirmation email
Your order might not go through. If you do not have a receipt for your order it is because we did not receive an order from you or a payment.
If you’re sure that you have made your order, please check if you accidentally entered your email information incorrectly, as order confirmation is sent automatically upon payment. If you believe you may have entered your email incorrectly please contact us at firstname.lastname@example.org and we will fix it for you.
Alternatively, if you are certain that you enter your email address correctly but never received it, it could be because it went into your SPAM folder.
There are numerous email clients out there, examples being Google’s gmail, Microsoft’s outlook, and many more.
The problem with each of these is that all have different tolerances and definitions of what makes an email a SPAM email.
It has been over 10+ weeks and I have not received my order yet. What should I do now?
* Please contact us within 3 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Customer Service Team: email@example.com.
A few examples for why orders may take longer to arrive to your shipping address:
An incorrect shipping address was entered when the order was originally placed.
There was an issue with customs which has caused a slight delay.
My item has been damaged during delivery, what should I do?
We are ready to send you a replacement right away in this case. Please contact our support team at firstname.lastname@example.org for further assistance!
My item doesn’t work as advertising, can I get my money back?
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end. You can check more about our Refund policy here: https://bonnieshoes.com/pages/return-exchange
Please drop a message at email@example.com so we can investigate your case as quickly as possible.