CANCELLATION

Email customer service at support@bonnieshoes.com and include your:Order number & Cancellation request with a picture of the product, if necessary.

  1. Orders are able to be canceled and refunded before shipping.
  2. To initiate a cancellation, please contact customer service. The cancellation notification will be emailed to you.
  3. Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-10 business days to process.

    Once an order is canceled, we cannot undo this. You will need to replace the order yourself.

Please don't hesitate to contact us at support@bonnieshoes.com if you have any questions or requests, we'll be happy to assist you!

 

Refunds

Usually it takes time for us to receive your return(days varies according to your shipping method), and time for us to process after receive your return (3 to 5 business days).

Paypal account refunds: Usually immediately.

Credit card refunds: Between 5-10 business days.

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